FAQs About POWERGATER And The COVID-19 Virus
4/8/2022, 11:23:03 AM
The COVID-19 outbreak poses a huge challenge for the world. Of course, the impact of the pandemic on foreign trade companies is also very big. But after many efforts, we still keep active and safe shipment. We serve our customers while ensuring the health of all our employees and customers. Here are answers to some frequently questions.
1. What do I need to know about placing an order during a pandemic?
On the product details page for each product, you can learn about logistics and communicate with us about delivery time. Do not use delivery addresses of buildings that may be closed due to existing regulations (such as COVID-19 control areas). If you need to check the status of your order, please feel free to contact us.
2. Why do some major and non-major items take longer to transport?
We are committed to providing fast and guaranteed delivery throughout the year, including millions of large orders. At some point, we balance our fulfillment network capabilities with our commitment to our customers. During peak shopping periods, such as holidays or because of COVID-19, delivery times can vary by product and delivery area.
3. Is it safe to receive or return orders?
Yes. We have taken precautions to ensure the safety of our employees and customers. You can find our contact information at the bottom for more information.
For guidance on coronavirus prevention, see the WHO website.
4. Where can I order COVID-19-related supplies?
In addition to stationery, we also sell COVID-19 related supplies. You can contact us for more items you need. If you have any questions about our products, please contact us at the bottom.
5. What should I do if I can't pay my bills because of COVID-19?
Please seek help from the financial institution that issued your card or credit line. You can find their contact information on your statement, on the back of your credit card or in the customer service department of a financial institution. At the same time, our payment method is t/T 30% deposit, the balance paid before delivery.
Contect Us：
Ph & Fax : +86(571) 8823 0187
Mobile(1) : +86 138 5717 9641 Mobile(2) : +86 180 5877 9641
E: Leo@powergather.com
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